YORKIE TALKIES OUTDOORS TERMS & CONDITIONS

1. Once Yorkie Talkies Outdoors have agreed to take a booking from a customer, the customer is entering into a contract with Yorkie Talkies Outdoors & payment is required at the time of booking

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2. Under 18's must be accompanied by a parent or legal guardian throughout the event to be able to participate.

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3. After booking an event up to the value of £10 (day or evening) you have until 14 days before the event takes place to cancel the booking and transfer to another event- Please note no refunds are given

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4. Any event above the value of £10 (challenge events/sunrise/paddle boarding/holidays) are non-refundable and non transferable from the time of booking

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5. York Social events are Non-refundable/non transferable at the time of booking

​6. Any credits you get for events that you cancel will only be held for 8 weeks and after that will be cancelled

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7. Gift Vouchers are non- refundable

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8.Payment Plans - when agreeing a payment plan with Emma Shipley (trading as Yorkie Talkies Outdoors) you enter a contract and you are required to pay this. If you decide to cancel you are still are required to make any remaining payments and you are not entitled to a refund. If the trip is full and the place is sold you will then be given a refund minus £20 admin fee

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9. In the event that Yorkie Talkies Outdoors must cancel an event before the intended event date you will receive a full refund / credit for the event fee. We will always seek a viable alternative if possible. We will not be held responsible for other losses (Accommodation, fuel costs, food etc) occurred due to the cancellation of the event.

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10. Yorkie Talkies Outdoors reserves the right to vary walks or events from the specification set out in the event information. This is most likely to be a weather dependent action. We will aim to keep an event as true to the booking as possible.

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11. All bookings are made on the basis that customers will observe the safety instructions provided Yorkie Talkies Outdoors. To ignore these instructions, you do so at your own risk. The word of the instructor/ leader/ guide is final.

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12. Yorkie Talkies Outdoors reserves the right to exclude customers from an event if they are not adequately prepared , not fit enough or their actions will jeopardise their own, other customer's or the instructor's safety. We also reserve the right to exclude a customer if their attitude is aggressive or offensive. If you leave an event part way through and you and the guide are happy with the action, then the guide's duty of care over you ends there.

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13. Yorkie Talkies Outdoors accepts no responsibility for customers' personal property that may be lost or damaged during the event. This includes property left in the leader's car during an event.

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14. In the case where the organiser is not participating in the event, it is the organisers responsibility to pass on all information to the participants (Kit List, Terms and Conditions, Event information)

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15. Yorkie Talkies Outdoors is not responsible for ensuring you arrive at the designated event meet point on time and at the correct location

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16. By completing a booking, you consent to Yorkie Talkies Outdoors using any media (including photographs and/or video footage) made of you during the event which may or may not encompass intellectual property rights belonging to you and that these images may be used by Yorkie Talkies Outdoors for publicity and training purposes including, but not limited to, websites, marketing material and in the media. If you do not wish for your image to be used you must inform Yorkie Talkies Outdoors before the event.

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17. By completing the booking you consent to your contact information being held by us. This information will not be passed on to third parties. Your information, and that of your emergency contact will however be passed on to the appropriate Leader on the day of the event. Yorkie Talkies Walking Group will use your personal information to keep in touch by newsletter and email if you have provided us consent to do so.

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18. Any events booked through Yorkie Talkies Outdoors which are ran by LakeLand Mountain Guides are under LakeLand Mountain Guides terms and conditions which can be found at https://www.lakelandmountainguides.co.uk/terms-and-conditions

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19. Virtual Challenges are required to show proof of you completing the challenge by whichever way you have tracked it to receive the prize

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20. Yorkie Talkies Annual Charity Ball is non - refundable

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21. By confirming a booking, you are agreeing to the above Terms and Conditions.

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